Warranty

We measure and install every job ourselves, so fit is our responsibility from the start. This page covers what happens if a product turns out to be defective, or if something we hung isn’t right.

Last updated [DATE] · Applies to work performed by [LEGAL ENTITY NAME] in the Central Valley

Fit and installation

Nothing is cut to a number a customer gave us. Our installer measures every opening on site, our shop cuts to those measurements, and our crew hangs the finished product. Fit is therefore ours to get right, and ours to fix.

What that covers

A window covering that does not fit the opening we measured. We remake and rehang it at no charge.
Anything that was not hung level, square, or clear of cranks, sensors, and sills.
Brackets, screws, and mounting hardware that work loose after installation.

What it does not cover

Changing your mind about color, material, or lift after the job is built. Ask for samples before we cut. We bring them to the measure appointment.
Damage caused after installation by accident, pets, children, or alterations.
Windows altered, replaced, or re-trimmed after we measured them.
Product bought elsewhere and installed by someone else.

How to use it

Call us with your plan reference and tell us which window is wrong; send a photo if it is easier to show than describe. We come back out, and we do not charge for a return visit to correct our own work.

Limited manufacturer's warranty

We warrant our window coverings against defects in materials and workmanship under normal residential use, to the original customer, at the address where we installed them. This warranty is not transferable.

Coverage periods

Slats, headrails, brackets, and lift mechanisms: limited lifetime, for as long as the original customer owns the covering.
Motorization, motors, and remotes: [5] years from installation.
Rechargeable batteries and chargers: [1] year from installation.
Fabrics, cords, and tapes: [3] years from installation.

Not covered

Normal wear, and gradual color change or fading from sun exposure.
Real wood products installed in bathrooms, laundry rooms, or other high-humidity locations. Faux wood is the warranted choice there.
Alteration or repair by anyone other than us after installation.
Damage from accidents, pets, children, cleaning agents, or abnormal use.
Products used in commercial settings.

Our remedy

We will repair or replace the defective part or product at our option, and we do the labour ourselves. Where the original product is no longer available, we may substitute a comparable one. Repair or replacement is the sole remedy under this warranty.

To make a claim, call [PHONE] or send your plan reference, photos of the defect, and a short description to [WARRANTY EMAIL]. We respond within [2] business days.

Changes and cancellations

Nothing is sold on this website

The planner on this site collects what you would like; it takes no payment and places no order. A job only exists once we have measured your windows, given you a written quote, and you have accepted it. Until that point there is nothing to cancel.

Cancellation window

You can cancel or change an accepted quote at no cost until the material is cut, which is normally [24] hours after you accept. After that the covering is made to your openings, cannot be resold, and the job is final except under this warranty.

Deposits

[Any deposit taken at acceptance is applied to the final invoice, and is refundable in full until the material is cut.]

Your legal rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state. Nothing here limits any right you have under applicable consumer protection law that cannot be waived.

Questions

Email [SUPPORT EMAIL] or call [PHONE], [HOURS]. Have your plan reference ready. It starts with PLAN- and is on your confirmation email.